Term & Conditions

Welcome to TJZ Transports Travel & Tours!

These Terms of Use (“Terms”) govern your access to and use of the TJZ Transports website, online booking system, and related services (collectively referred to as the “Platform”).
By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using the Platform or our services.

1. Acceptance of Terms

By booking or using any of TJZ Transports’ services, you agree to be bound by these Terms and Conditions. TJZ Transports (Pty) Ltd reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services after any such changes constitutes acceptance of the revised Terms.

2. Use of the Platform

TJZ Transports (Pty) Ltd acts as both a transport and travel service provider, as well as an agent for various third-party suppliers, including accommodation providers, tour operators, and activity companies. While we make every effort to ensure reliable and high-quality service, TJZ Transports and its personnel shall not be held liable for any loss, damage, injury, delay, or inconvenience caused by circumstances beyond our control.

3. Booking and Payments

Bookings are confirmed only upon receipt of a deposit and completion of our official booking form or online booking confirmation. Full payment must be made prior to service delivery unless otherwise agreed in writing.
TJZ Transports reserves the right to cancel any booking if payment or required documentation is not received within the stipulated time frame.

All payments are processed through secure channels. Clients are responsible for any additional bank, transfer, or processing fees.

4. Cancellations and Refunds

Cancellations or changes made by the client must be submitted in writing to TJZ Transports (Pty) Ltd. Applicable cancellation fees will apply as follows:

  • 30 days or more before the scheduled service: 25% of the booking value

  • 21 to 29 days before the scheduled service: 50% of the booking value

  • 8 to 20 days before the scheduled service: 75% of the booking value

  • 7 days or less before the scheduled service: 100% of the booking value

No refunds will be issued for no-shows, unused services, or any portion of a service once it has commenced.

If TJZ Transports acts as an agent for third-party suppliers, additional cancellation or administrative fees may apply as per the suppliers’ policies.

5. User Content

TJZ Transports (Pty) Ltd reserves the right to alter, amend, or cancel any service, route, itinerary, or schedule due to operational requirements, weather conditions, or circumstances beyond our control. While every effort will be made to inform clients in advance, TJZ Transports shall not be held liable for any loss or damages arising from such changes.

6. Intellectual Property

All services are undertaken at the client’s own risk. By accepting these Terms, clients acknowledge that travel and transport may involve certain inherent risks.
TJZ Transports (Pty) Ltd, its employees, agents, and suppliers shall not be held responsible for any injury, illness, death, loss, damage, or delay arising from:

  • Acts or omissions of third-party suppliers,

  • Accidents, theft, or mechanical breakdowns,

  • Natural disasters, strikes, or other events beyond our control.

Clients hereby indemnify TJZ Transports against any claim arising from participation in any service arranged or provided by us.

7. Limitation of Liability

It is strongly recommended that all clients obtain comprehensive travel insurance covering medical expenses, cancellation, personal accidents, and loss or damage to personal property. TJZ Transports will not be liable for any costs incurred due to lack of insurance coverage.

8. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from the use of our services shall fall under the jurisdiction of the Western Cape High Court, Cape Tow

9. Contact Us

For any inquiries regarding these Terms, please contact us at:
📞 Tel: +27 61 170 0945
📧 Email: bookings@tjztransports.com
🏢 Address: 7 Enchor Road, Diep River, Cape Town, South Africa